- Online interface - Good
- Price - Good
- Baggage policy - Fail
- Checkin kiosk - Fail (no baggage tags printed, so baggage drop staff still have to go through the whole process...)
- Checkin process - Fail (Whats the point of a baggage drop with no staff...?)
- Timeliness of service - Fail (we have to be there at least 30 mins before hand but plane didn't even arrive until 5 mins after boarding time! Standard excuse was weather)
- Plane - Good
- Host attire - Avg (they looked more like a sports team)
- Music - Avg
- Snacks - Fail (you have to pay)
Winner on the day...?
Air New Zealand